Help Center
How can we help your athlete's journey?
Guides for players, parents, and clubs. Can't find an answer? Email support@firstelevenrecruits.com.
🚀 Getting Started
How do I create an account?▾
Click Get Started and choose your role: Athlete, Parent/Guardian, or Club. You'll get a confirmation email — click the link to activate your account. If you're under 13, we'll ask for a parent's email and send a consent request to them before you can use the platform. Questions? Email support@firstelevenrecruits.com.
My club sent me a claim link — what do I do?▾
Click the link from your club (email, WhatsApp, or TeamSnap). It takes you to a claim page that logs you in and connects your athlete profile to the club's roster, so your family sees club-provided data alongside your own.
Is First Eleven Recruits affiliated with the NCAA?▾
No. First Eleven Recruits is an independent platform and is not affiliated with, endorsed by, or sponsored by the NCAA, NAIA, or NJCAA. We provide education and tools; eligibility decisions are made by the associations and schools.
What is the AI advisor, and can it be trusted?▾
The advisor is a Claude-powered assistant trained to be honest: it only references real data from your profile, calendar, schools, and what you've told it. It will not invent coach conversations, offers, or guarantees, and it will tell you when it doesn't know. It's guidance — not legal, tax, or financial advice.
⚽ For Players
How do fit scores work on the School Match Board?▾
Every school gets a 0–100 fit score across five axes: Athletic (your level vs. program level), Academic (GPA/SAT vs. admitted class), Financial (true cost vs. budget), Culture, and Trajectory. The result is a classification: Reach, Target, Likely, or Safety. It's a model to inform your list — not a guarantee of admission or a roster spot.
How does outreach work?▾
Compose outreach for a target school and our platform drafts a personalized note in your voice, with placeholders to customize. We auto-look-up the verified head coach (from the school's athletics site). Nothing sends without your review — and parents can be part of review on the parent portal.
Does the essay coach write my essays for me?▾
No. The essay coach is Socratic — it asks questions, gives structural feedback, and coaches your ideas. You write the words. This keeps your story yours and keeps you compliant with application rules.
What is the Application Command Center?▾
One board for your admissions and enrollment lifecycle: aid applications (FAFSA/CSS/state), per-school supplement checklists with deadlines, and enrollment milestones from commitment through orientation. Your advisor references it, so ask it anything.
What does 'honest financial modeling' mean?▾
We use real sticker and net-price data to model what a school actually costs your family — including aid, loans, work-study, and a conservative NIL estimate. We won't sugarcoat affordability. Athletic money is rare; we help you plan the realistic path.
👨👩👦 For Parents & Guardians
How do I connect to my athlete's account?▾
During signup choose Parent/Guardian and link to your athlete via the guardian consent flow (for minors) or a family invite from your club. Once linked you get your own portal: chat rail, document view, school news, and the weekly family digest.
What is the family digest email?▾
A weekly email summarizing your athlete's progress: upcoming deadlines, school news for target schools, new offers or outreach, and anything your advisor flagged. One email, every week, no noise.
Can I see what schools actually cost?▾
Yes. The parent portal includes a true-cost comparator across your athlete's target list — sticker, grants, loans, work-study, and net cost — side by side, plus an aid-package comparison for offers received.
How do I give consent for my child (under 13)?▾
When your child signs up, we email you a consent link. It explains what we collect and why, and your click records verifiable parental consent. You can request data deletion at any time — see Privacy.
🏟️ For Clubs
How do I get my club set up?▾
Create a club account and complete the 4-step onboarding wizard (club info, plan, roster, and family outreach). Roster import is first — CSV from GotSport, GotSoccer, LeagueApps, TeamSnap, or SportsEngine, or use Concierge Onboarding: email us your export and we load it for you.
How does billing work for clubs?▾
Club plans are wholesale per-athlete per month (Basic $29, Pro $49, Enterprise custom). Clubs choose who bills families: the club bills (keep full margin at your SRP) or we bill on your behalf (20% commission at $39/family base). Families can upgrade to Recruit $129 or Commit $249 anytime.
What is the CRM Club Plan?▾
The CRM Club Plan covers a base platform for your roster. Players and families who want the full journey — advisor memory, outreach, admissions, decision tools — upgrade to Recruit or Commit. Everyone gets the club's foundation.
Do our players need email addresses for import?▾
It helps, but no. Import what you have (name, grad year, position, team). Families without emails can be invited by claim-link through WhatsApp or TeamSnap.
🔒 Billing, Data & Trust
What plans can families buy?▾
Prospect $49/mo, Recruit $129/mo, Commit $249/mo — with annual prepay discounts (Prospect $39, Recruit $99, Commit $199 per month billed yearly). Pause or cancel anytime in Settings → Billing; changes take effect at the end of the billing period.
What data do you collect about my athlete?▾
Account info, athletic and academic profile data you enter, documents you upload, chats with the advisor, and usage. We never sell data, we show no ads to minors, and parents/guardians have control. Full details in the Privacy Policy.
Can my child's data be deleted?▾
Yes. Email support@firstelevenrecruits.com from the guardian email on file and we'll delete the account and associated data per our retention policy, including chat history and stored documents.
Is my payment info safe?▾
Payments are processed by Stripe. We never see or store your card details.
Who do I contact for help?▾
support@firstelevenrecruits.com — we answer within one business day. Clubs piloting the platform can reach the concierge team at concierge@firsteleven.com.
Still stuck?
Real humans behind this platform. Reach out and we'll get you moving within one business day.